You can contact Winner mz via live chat in your account, the contact form on this Support page, or by email for non-urgent matters. Live chat is typically the fastest way to receive assistance for account and payment issues. For identity verification or document submissions, please use the secure upload links provided in your account settings.
When contacting us, include relevant details such as your account ID, date and method of the transaction, and screenshots if applicable. Providing clear information at the outset helps our team resolve issues faster and reduces the need for follow-up. We respect your privacy and handle all inquiries with confidentiality.
If you experience issues with deposits or withdrawals, our Support team will guide you through troubleshooting steps and document requests. Keep transaction receipts and reference numbers handy when contacting Support to help us reconcile operations quickly. We may request identification to comply with regulations before processing certain payment requests.
For missing deposits, verify the transaction with your payment provider and send evidence to Support. For withdrawal delays, check the verification status of your account and provide requested documents to expedite processing. We aim to provide clear timelines for resolution when we receive complete information.
| Issue Type | What to Provide | Expected Response Time |
|---|---|---|
| Missing deposit | Transaction receipt and time | Within 24 hours |
| Withdrawal delay | Account ID and withdrawal reference | 1-3 business days |
| Verification request | ID and proof of address | 24-72 hours after documents submitted |
| Technical issue | Screenshot and browser/device info | Within 48 hours |
Need help claiming your bonus? Contact Support and we will walk you through the steps.
If you or someone you know needs help with gambling behavior, Support can provide options for deposit limits, cooling-off periods, or self-exclusion. We provide resources and steps to restrict access and suggest professional assistance channels where appropriate. Prioritizing safe play is part of our responsibility to customers.
To set limits, go to Account Settings or contact Support to request changes. We respect confidentiality and treat all requests with sensitivity. Our team will outline available tools and the expected timeframes for implementation to ensure your account adjustments are applied correctly.
We strive to respond to live chat inquiries promptly and to resolve email and form requests within stated timeframes. Complex or compliance-related cases may take longer, but we will keep you informed throughout the process. Our objective is to deliver transparent communication until your issue is resolved to your satisfaction.
If you feel your matter is urgent, mention it at the start of your request and include all relevant evidence to help us prioritize. We also provide escalation options for unresolved concerns so they can be reviewed by senior support staff.
Live chat is immediate during service hours; email and form submissions are typically acknowledged within 24 hours.
Upload clear copies of government ID and proof of address via the secure account upload page to ensure privacy.
Contact Support with your account ID and withdrawal reference. Provide any requested verification to speed up processing.
Visit our Responsible Gaming section in Account Settings or contact Support for direct assistance and resources.
