Login and Protect Your Winner mz Account

To log in, visit the top-right corner of our site and enter your registered email or phone number and your password. If you registered via a social or wallet option, select the corresponding quick sign-on method. Make sure you are on the official Winner mz domain (winnermz.com) and look for the secure padlock icon in your browser to confirm the connection is encrypted.

If you forget your password, use the "Forgot Password" link. We will send a secure reset link to your registered email or an SMS code to your registered phone, depending on the method you used during sign-up. Always follow the instructions exactly and do not share reset codes with anyone.

• Enter registered email/phone and password
• Use 'Forgot Password' to reset securely
• Verify reset emails and SMS carefully
• Avoid public or shared devices for sensitive activity

We recommend choosing a strong, unique password for your Winner mz account that includes letters, numbers, and symbols. Do not reuse passwords from other services. Consider using a reputable password manager to store and generate secure passwords safely.

Enable two-factor authentication (2FA) when available to add another layer of security to your account. 2FA helps prevent unauthorized access even if someone obtains your password. Keep your authentication device and recovery codes in a safe place.

• Use a unique strong password
• Enable two-factor authentication
• Keep recovery codes secure
• Regularly review account activity for unfamiliar actions

If you cannot access your account, first verify the accuracy of your email or phone entry. Clear your browser cache and try again or switch to a private browsing window to rule out lingering session issues. If problems persist, use the Support page to contact our team with the details of the issue so we can assist promptly.

For account lockouts due to suspicious activity, our security team will verify identity before restoring access. This is to ensure your funds and personal data remain protected. Have your identification and account details ready when contacting support to speed up the verification process.

• Verify credentials and try again
• Use password reset if needed
• Clear cache or use private mode
• Contact Support with relevant details

Avoid logging into your Winner mz account on public Wi-Fi networks where possible. Public networks can be insecure and susceptible to interception. If you must use public Wi-Fi, consider using a trusted VPN and avoid initiating withdrawals until you are on a secure connection.

Sign out after each session on shared devices and never save login information on devices you do not control. If you suspect unauthorized access, change your password immediately and contact Support to review recent activity and secure the account.

• Avoid public Wi-Fi for sensitive actions
• Use VPN if necessary
• Sign out after use on shared devices
• Report suspicious activity immediately

Complete identity verification to increase withdrawal limits and speed up the payout process. Documents typically include government ID, proof of address, and payment method verification. We handle all documents securely and use them only for compliance and account protection.

Verification may be requested after large wins or unusual account activity, and responding promptly ensures efficient processing. Keep your uploaded documents clear and legible to avoid delays.

• Government-issued ID
• Proof of address (utility bill)
• Payment method confirmation